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Service Ninja

FAQs

How much does it cost?

$60 per month per user ($100 for your first user). Plus GST.

Is there a setup fee?

Generally, no. If you need data migrated from your old system, we'll quote that first.

Is my data safe?

Yes. Our developers have put thousands of hours into building software that stands up to modern security threats. John, who owns our architecture and infrastructure, has a background in multinational corporate security and has built years of that experience into the product.

Am I locked into a contract?

No. You pay month to month.

How long does setup take?

It's plug and play. Most businesses run their first job the same day, and we help with onboarding.

Will my team actually use it?

Yes they will! We have a great field app and a great web app, and anyone can use our product. Your team don't like speech to text? All good. They can type their notes. Our software works for you.

Does it work with Xero?

Yep. Everything syncs to your accounting software in real time.

We already have our own job stages and way of working. Will it fit?

Yes. Our software is very, very easy to customise for your needs. Book a demo today and we'll show you how it can work for you.

Will the automation do things without us knowing?

No. Honestly, that was our biggest concern too. I don't want some software writing my customer texts! So the default setting is that messages are drafted and then queued for you to approve when you log in. This way things are automated, but you still get to see what's going out. Of course, if you want, you can set it to automatic once you trust it.

What support do we get?

We have ongoing support, as well as 24/7 support (yep, really, we'll get up and take your call at 3am if you need it). Don't worry, we're tradies, we're used to it. But we promise, the software is intuitive and you will be very well looked after.

Let's get it up and running for you now!