Built by our local team of perfectionists!

Alex is a registered electrical inspector who founded Legacy Electrical and grew it to a team of six. Before starting his own company he spent four years in commercial electrical maintenance, including fault finding on industrial machinery, and he still holds one of the more technically demanding licences in the trade.

Running Legacy meant running its admin. Over five years Alex used four different job management platforms and a stack of other apps patched around their gaps, while going deep on trade business coaching: pricing systems, staff KPIs, customer nurture, and outbound sales. That combination of hands-on operating experience and systems thinking is what he brought to Service Ninja when he partnered with Tim and John, moving into the product owner seat to design the system he'd spent five years wishing existed.

Tim is a software developer who has spent his career building systems for local and multinational businesses.

On Service Ninja he handles product engineering and delivery: shipping features, running onboarding, and looking after the Xero integration and the release cycle.

Meredith spent years running the admin side of a trade business: quoting, invoicing, scheduling and chasing payments. She is married to Alex, and saw first-hand where every platform Legacy used fell short.

On Service Ninja she leads visual design, laying out the screens and workflows, and keeps the team focused on the people who use the product day to day.