It spots the gaps in your schedule
A quiet patch next week gets flagged before it costs you. Fill it while there's still time to.
Yes, we have all the features. But even better, it's completely intuitive.
Feature rich, but easy to use. Plug and play, ready to go on day one, and just as easy to customise to fit the way you work.
More than job admin.
Did we mention it's smart?
The whole business in one place, with genuinely smart AI built in. Ask it: "Hey Service Ninja, give me the customer details for that 2pm job I did about a month ago, on a road in St Heliers, I think it was a Tuesday." The job details load.
Done your way, the first time
Dial in how you want things done. The software guides your team on the job, so the work comes back the way you'd have done it. A few clicks and it's customised to exactly how your team flows. This is the next generation of job management, baby.
It grows with your company
The software improves as you use it. The longer you run your business on it, the better it fits.
Never drop the ball on a lead, ever.
Email to job
Forward the email. The job creates itself, customer, site and all.
Website enquiries
Every web enquiry lands as a job. Nothing sits in an inbox.
Online booking
Customers book themselves in. The job is waiting for you.
Tenant scheduling by text
Ninja texts the tenant, reads the reply, books the time and tells the crew. Nobody in the office spends the morning chasing people who never pick up.
Send smart quotes that land on a page.
For options, your customers click checkboxes, then submit it straight back to you.
Quotes, three ways
Send a quote that looks like you meant it, itemised, summarised, or one clean number. Your call, per customer.
Branded quote pages
A quote that sells for you, your branding, your best photos, your reviews, and a price the customer can accept in one tap.
Video to quote
Walk the site talking to your phone. Get back a drafted quote and a job brief for your crew, the write-up does itself.
Unit-price quoting
Stop selling hours. Sell the job, with your credentials and reviews on the page before the price.
Quote templates
Re-usable, easy to use quote templates that learn your business patterns.
Materials and supplier pricing
Kit sets
Price a job the way you actually build it, bundle the parts and the labour once, reuse it forever.
Supplier invoice matching
The gear you bought lands on the job by itself. No re-keying a supplier invoice at 9pm.
Invoice to come
Charge out the gear the day it leaves the trade counter, not the month the supplier gets around to billing you. Ninja reads the docket photo, puts the cost on the job, and reconciles the supplier invoice itself when it lands.
Gear from plain text
Our system is smart. It learns what the team uses over time. It learns your patterns. And yes, you can have a human check it over before it goes out.
Van stock
Ninja knows what is on each van because it watched the gear go on and off the jobs. No clipboard, no Sunday stocktake.
Site visits
Time logged on site
The mobile app prompts your team to log time throughout the day, so everything is recorded as they go.
Guided job completion
Finishing a job takes one guided minute, and nothing gets forgotten on site.
Job photo gallery
Every photo from every visit, on the job, where anyone can find it.
One tap to navigate
Tap the address, start driving. That simple.
Contacts and roles
Know who to ring before you get out of the van, and ring them in one tap.
Read out on the drive
Your next job, read out to you on the drive over.
Morning briefing
Every morning your team gets a briefing: what to bring, what to pick up on the way, and what got left hanging yesterday.
Your job board
Your board, your statuses
Your job board, your language. Statuses and boards you configure, not a rigid pipeline someone else designed.
Configurable job card
Build the job screen your team actually needs. Add, remove and reorder what shows, no two trades work the same way.
Site history
Walk into a site already knowing what was done last time, and where the switchboard is.
Job templates
Your standard jobs, set up once.
Time and visits
What happened on site shows up in the office instantly. No chasing.
Every AI edit labelled
Every AI edit is labelled, traceable and reversible. You always know what the machine touched.
Scheduling
Multiple visits per job
Real jobs take more than one visit. Book them all against the one job.
Team calendar
See the whole team week at a glance, who is booked, for how long, and how that compared to reality.
Four views of the week
See everyone's week, spot the gaps, and move a job across days and staff by dragging it.
Recurring jobs
Seasonal work books itself.
Service reminders
Last year's customer becomes this year's booking, automatically.
Time and payroll
Time and timesheets
Time recorded on the job, not on a clipboard, and it flows straight to the invoice.
Seven-day timesheets
Weekend callouts and public holidays recorded properly, payroll stops being a guessing game.
Overtime worked out for you
However your business runs overtime, we'll sort it. It automatically splits ordinary and overtime hours, whether that's after 45 hours in a week, 9 hours in a day, or something else entirely. Payroll gets the right numbers without anyone doing the maths on a Sunday.
Payroll export
Time goes to payroll without a spreadsheet in the middle.
Reimbursements
Receipts photographed on the spot, reimbursements paid without a paper chase.
Getting paid
Invoices that build themselves
The invoice builds itself as the job happens. No re-typing what your team already told you.
Xero sync
Invoices land in Xero automatically, matched to the right contact and reconciling to the cent.
Tap to pay on site
Get paid before you leave the driveway.
Progress claims
Stop rebuilding the invoice from scratch. What you loaded on the job is what you bill, in one claim or five.
Checked before it sends
Every invoice and message gets checked before it goes anywhere near a customer.
Certificates and compliance
Forms and certificates
Certificates are not an add-on for an electrician, they are the job. Issue, store and attach compliance documents without leaving the job.
Defect report to quote
The free safety report that writes its own follow-up quote.
Licence tracking
Nobody turns up to a job with an expired licence.
Honest checklists
A checklist that records what actually happened, instead of forcing people to lie to submit.
Your customers
Job updates to customers
Customers stop ringing to ask when you are coming.
Customer portal
Your customer can see where their job is without ringing you.
Review requests
More five-star reviews, fewer public one-stars, because the system knows who not to ask.
Quote follow-ups
Quotes stop going quiet. The follow-up happens whether or not anyone remembers.
Seasonal campaigns
Quiet patch coming? Put a seasonal offer in front of last year's customers. You can even automate it to send ten texts a day until you've reached every customer in the category.
Software that pays for itself three ways
Every feature in Service Ninja is there to do one of three things for your business.
Makes your people more efficient
The record gets made where the work happens, so nobody types the same thing twice.
Takes the mistakes out
Jobs stop going missing, hours stop getting lost, and the paperwork matches what happened on site.
Opens room to win more work
Quotes go out while the job is warm, and your evenings come back for the work that grows the business.
Built for people like you.
If you are still spending your evenings doing admin like every other trade business owner out there, you are doing it wrong. Service Ninja is the new generation of trade software. It does the admin for you, so you can get on with what matters.
- Does the admin for you, not just files it
- Runs the whole job, quote to paid
- Built inside a real NZ trade business
- NZ built and supported, with ongoing local support 24/7